Weza by SIONA Technologies Limited
Get help with Weza
Contact a person
Email support@sionaglobal.com. Write from the email you use for your business and include the WhatsApp number linked to your Weza business, so we can find your records. Please do not send PINs, passwords or ID numbers.
Weza on WhatsApp (+254 743 971021) is an automated assistant. It records your sales and expenses and answers commands, but a person does not read it, so it cannot handle complaints or account problems.
A sale, expense or summary is wrong
- Reply to Weza on WhatsApp straight away with the correct details, or reply fix to the confirmation.
- Ask Weza for summary to check your totals again.
- If it is still wrong, email support@sionaglobal.com with the date, the amount you sent and what Weza recorded.
Keep your own daily record as well while Weza is in its pilot.
Weza is not replying, or you cannot sign in
- Check your phone has internet and that you are messaging +254 743 971021.
- Send HELP to Weza. If there is no reply after a few minutes, email us.
- For website sign-in problems, start again from Sign in using the same WhatsApp number as your business.
- Email support@sionaglobal.com with your WhatsApp number, roughly when you sent the message, and what happened. A screenshot helps.
See, correct or delete your data
Email privacy@sionaglobal.com, or send DELETE MY DATA to Weza on WhatsApp from the number linked to your business. A person on our team checks it is you and completes the request. A chat message never deletes your records automatically.
Pausing the pilot
If you are in the Weza pilot, send STOP PILOT to pause new recording. Your past records are kept. Send RESUME PILOT to come back.