Your Data: Access, Correction and Deletion

You can ask SIONA Technologies Limited to show you, correct or delete the personal data Weza holds about you. This page explains how.

1. How to make a request

On WhatsApp (fastest): message Weza at +254 743 971021 from the number linked to your business.

• Send DELETE MY DATA to ask for deletion.
• Send privacy, or describe what you want to see or correct, for other requests.

Weza confirms that your request has been logged for our team.

By email: privacy@sionaglobal.com. Write from, or include, the WhatsApp number linked to your business.

2. What happens next

1. We log your request with the date, the type of request and the number it came from.
2. We check it is you. Usually a reply from the WhatsApp number linked to the business is enough. If the request comes another way, we may ask you to confirm from that number.
3. A person on our team handles it. A chat message alone never erases your records automatically; this protects you from mistakes and from someone else using your phone.
4. We reply to tell you what we did, or why we could not do part of it, as soon as we can, and always within the time the Data Protection (General) Regulations, 2021 allow.

3. What each request covers

• Access: a copy of your business records, consent history and the personal data we hold about you.
• Correction: fixing wrong details. You can correct most sales and expenses yourself by replying to Weza or in the website workspace.
• Deletion: removing your records, receipt and voice files and account details from Weza. Some records may need to be kept for a limited time where the law requires it, and copies in backups are removed as those backups expire after at most 90 days. We will tell you if anything has to be kept, and why.
• Objection or withdrawing consent: for pilot participants, send STOP PILOT to stop new recording straight away. This is a pause and does not delete your records; ask for deletion separately if you want that.

4. If a request concerns someone else

If your records mention a customer or supplier and that person asks you about their data, contact us and we will help you respond.

Complaints

If you are unhappy with Weza, including how we handled your data:

1. Email our support team at support@sionaglobal.com. If your complaint is about personal data, email privacy@sionaglobal.com. The Weza WhatsApp number is automated and cannot handle complaints.
2. We aim to acknowledge your complaint within 2 working days and to resolve it within 14 days.
3. If it is about personal data and you are not satisfied with our response, you can complain to the Office of the Data Protection Commissioner at www.odpc.go.ke.